Pivot With AI Privacy Policy Last Updated: December 6, 2024 Welcome to Pivot With AI (“Company,” “we,” “us,” or “our”). Protecting your privacy is our priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you access our website (pivotwithai.com) and use our SaaS product, ChatSuite (collectively referred to as the “Service”). By using our Service, you confirm that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree, please do not use our Service. We are based in Bengaluru, India, and adhere to Indian law under the Digital Personal Data Protection Act, 2023 (DPDPA). Where applicable, this Privacy Policy also complies with the Children’s Online Privacy Protection Act (COPPA), General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations to protect user privacy globally. For inquiries, contact us at support@pivotwithai.com.

1. Definitions For clarity and consistency, the following definitions apply: "Personal Information": Any information that can identify an individual, directly or indirectly, such as name, email address, phone number, or IP address. "Processing": Any operation performed on Personal Information, including collection, storage, analysis, sharing, or deletion. "Cookies": Small text files placed on a device to store user preferences or track activity. "Controller": The entity that determines the purposes and means of processing Personal Information (Pivot With AI acts as the Controller). "Processor": A third party that processes data on behalf of the Controller. "Service Providers": Entities contracted by Pivot With AI to perform specific tasks, such as payment processing.

2. Scope This Privacy Policy applies to all users of our Service, including: Visitors to our website. Customers using ChatSuite to access AI-powered tools. Business contacts or third parties interacting with Pivot With AI.

3. Information We Collect We collect information to enhance your experience, provide you with the Service, and meet legal obligations. Below are the categories of information we collect: 3.1 Information You Provide When you interact with our Service, you may voluntarily provide: Identification Data: Name, username, profile picture (if applicable). Contact Information: Email address, phone number, and physical mailing address. Payment Information: Credit card details (handled via secure third-party providers), billing address, and transaction history. Account Credentials: Passwords, security questions, and answers for account security. Communication Data: Customer support inquiries, survey responses, and feedback. User-Generated Content: Content or messages submitted within ChatSuite’s AI interface. 3.2 Information Collected Automatically When you use the Service, we automatically collect: Usage Data: Interaction details such as pages viewed, time spent, features accessed, and error reports. Device Information: IP address, browser type/version, operating system, unique device identifiers, and language preferences. Location Data: Approximate geographic location derived from your IP address or device settings. Log Data: Access timestamps, referring/exit URLs, and activity logs. 3.3 Information from Cookies and Similar Technologies We use cookies, pixels, and similar technologies to: Recognize returning users. Optimize functionality. Track user activity for analytics and marketing. Types of Cookies: Strictly Necessary Cookies: Essential for core Service operations. Performance and Analytics Cookies: Improve website performance and diagnose issues. Marketing Cookies: Deliver personalized advertisements and content. You can manage cookies through our Cookie Preferences page or browser settings.

4. How We Use Your Information We process collected information for the following purposes: 4.1 Service Operations Account Management: Create and manage user accounts securely. Service Delivery: Enable access to ChatSuite and its features. Payment Processing: Process subscriptions, payments, and refunds securely. Customer Support: Address inquiries, provide assistance, and resolve issues. 4.2 Communication Transactional Communications: Notify users about account activity, subscriptions, and support tickets. Marketing Communications: Provide promotional emails, newsletters, or special offers (only with your consent). Administrative Notices: Inform you about policy updates, security alerts, or technical issues. 4.3 Opt-Out of Marketing Communications You may opt out of receiving marketing emails at any time by following the unsubscribe instructions included in those emails or by contacting us directly at support@pivotwithai.com. Even after opting out of marketing communications, you may continue to receive service-related and transactional messages that are necessary for the operation of your account. 4.4 Service Optimization Usage Analytics: Monitor user behavior to improve features and performance. Product Development: Develop new tools and enhance existing functionalities. Security Monitoring: Detect and mitigate potential threats or fraudulent activity. 4.5 Legal Compliance and Protection Comply with legal obligations under applicable laws and regulations. Enforce our Terms of Service and protect our legal rights. Investigate and prevent fraud, misuse, or other violations. 4.6 Corporate Transactions In case of mergers, acquisitions, or business transfers, your data may be shared with the relevant parties. You will be notified before your data is transferred and subjected to a different privacy policy.

5. Disclosure of Your Information We share personal information only as described below and ensure that adequate safeguards are in place: 5.1 Service Providers We engage trusted third parties to perform tasks on our behalf, including: Payment Processing: Securely handle transactions via PCI-compliant providers. Email Services: Manage transactional and marketing emails. Analytics Tools: Track and analyze user behavior for insights and improvements. Customer Support Solutions: Facilitate support ticket resolution. 5.2 Legal Compliance We disclose information to: Respond to lawful requests such as subpoenas or court orders. Meet legal obligations under national security or law enforcement requirements. 5.3 Business Transactions In the event of a merger, acquisition, or sale of assets: We will notify users before data transfer occurs. The new entity must honor existing privacy commitments. 5.4 Protection of Rights We disclose data to: Enforce our Terms of Service. Protect the rights, property, or safety of Pivot With AI, users, or the public. 5.5 With Your Consent We may disclose your information for any purpose with your explicit consent.

6. Data Retention We retain your information only as necessary: Account Data: Retained until account closure or as required by law. Transaction Records: Retained for seven years for compliance with audit and tax regulations. Usage Data: Anonymized and retained for three years to support analytics. Support Communications: Retained for 12 months after resolution. You can request data deletion by emailing support@pivotwithai.com. 7.Sale of Personal Information (CCPA) Under the California Consumer Privacy Act (CCPA), we are required to state whether we sell Personal Information. We do not sell Personal Information. If this practice changes in the future, we will update this Privacy Policy and provide a clear method for you to opt out.

7. Legal Basis for Processing (GDPR Compliance) For EEA/UK residents, we rely on the following lawful bases for processing: Consent: For marketing and optional cookies (withdraw consent anytime). Contractual Necessity: To provide requested services. Legitimate Interests: To secure our platform and improve functionality. Legal Obligation: To comply with regulatory requirements.

8. Children’s Privacy (COPPA Compliance) We comply with the Children’s Online Privacy Protection Act (COPPA) to safeguard the privacy of children under 13: No Data Collection: We do not knowingly collect personal information from children under 13. Parental Consent: If we become aware that a child under 13 has provided information, we will delete it immediately. Parental Rights: Parents can contact us at support@pivotwithai.com to review or request deletion of their child’s data. If your jurisdiction defines a higher age for data protection purposes, we will comply with that age limit.

9. Your Privacy Rights 10.1 GDPR (EEA/UK Residents) You have the right to: Access: Request a copy of your personal data. Rectification: Correct inaccuracies in your personal data. Erasure: Request deletion of your data (“right to be forgotten”). Restriction: Request limited processing of your data. Portability: Obtain your data in a structured, machine-readable format. Objection: Object to processing for direct marketing or legitimate interests. Withdraw Consent: Withdraw your consent for specific processing activities. 10.2 CCPA (California Residents) California residents can: Request to know the categories and purposes of data collected. Request deletion of personal data (with exceptions). Opt-out of the sale of personal data (we do not sell personal data). Exercise rights without discrimination. 10.3 DPDPA (Indian Residents) Under the Digital Personal Data Protection Act, 2023, you have the right to: Request access to your personal data. Seek corrections or deletions of inaccuracies. Lodge grievances regarding data handling. To exercise your rights, contact us at support@pivotwithai.com.

10. Data Security We take the following steps to safeguard your information: Encryption: Data is encrypted in transit using SSL/TLS and at rest using advanced encryption standards. Access Controls: Role-based permissions and multi-factor authentication for system access. Security Audits: Regular vulnerability assessments and system updates. If you suspect unauthorized access to your account, notify us immediately at support@pivotwithai.com.

11. International Data Transfers Your data may be processed on servers located outside of your country. We ensure compliance with applicable laws by implementing Standard Contractual Clauses (SCCs) or equivalent safeguards.

12. Cookies and Do Not Track (DNT) 13.1 Cookies Manage your cookie preferences via the Cookie Management Page. Note that some cookies are essential for Service functionality. 13.2 Do Not Track Our Service does not currently respond to Do Not Track (DNT) signals. We will update this policy if this changes.

13. Third-Party Services and Links Our Service may contain links to third-party websites or incorporate services from other providers that are not under our control. Pivot With AI is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any Personal Information to them. This Privacy Policy applies solely to information collected by us through our Service.

14. Prohibited Content and Activities Users must not: Upload illegal, harmful, or explicit content. Engage in harassment, hate speech, or fraudulent activities. Attempt to bypass or disrupt Service security. Violations will result in account termination or legal action.

15. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be communicated: Via a notice on our website with an updated Last Updated date. Through email for material changes.

16. Contact Us For questions about this Privacy Policy, contact us at: Email: support@pivotwithai.com Address: Pivot With AI,Bengaluru, India We strive to respond within 72 hours.