Refund Policy Pivot With AI: Commitment to Your Satisfaction Last Updated: December 6, 2024 Thank you for using ChatSuite by Pivot With AI. Your satisfaction is our priority, and we strive to ensure a seamless experience with our services. This Refund Policy outlines the conditions under which refunds may be granted for Pay-As-You-Go usage and, where applicable, future subscription plans.

1. Pricing Models Currently, Pivot With AI operates on a Pay-As-You-Go pricing model for ChatSuite. This allows users to pay only for the services they consume, ensuring flexibility and cost-efficiency. In the future, we may introduce subscription plans, and this policy will be updated to reflect such changes.

2. Refund Conditions Refunds are issued only under the following circumstances: 2.1 Technical Issues If you encounter persistent technical issues that prevent you from using the credits or services you purchased, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund. 2.2 Non-Delivery of Service If you purchase credits or services and the system fails to deliver them (e.g., credits are not added to your account or features are inaccessible), you may request a refund. 2.3 Billing Errors Refunds will be issued if you are charged incorrectly due to a system error or unauthorized charges are made to your account.

3. Refund Exclusions Refunds will not be provided under the following circumstances: Change of Mind: Refunds are not issued for unused credits or services if you change your mind about using ChatSuite. Exhaustion of Credits: Pay-As-You-Go credits that have been used are non-refundable. Expiration of Credits: If purchased credits have an expiration date (to be specified in future updates), unused credits beyond this period are non-refundable. Violation of Terms: Refunds will not be granted if your account is terminated for violating our Terms of Service. Third-Party Issues: Problems caused by third-party integrations, networks, or systems beyond our control are not eligible for refunds.

4. Future Subscription Plans When subscription plans are introduced, the following refund terms will apply: Pro-Rated Refunds: For subscriptions canceled mid-cycle, refunds may be issued for the unused portion of the subscription period, depending on the plan terms. Trial Periods: If a subscription plan includes a free trial, refunds will not be issued for charges incurred after the trial period ends unless covered under the conditions above. Details about future subscription refunds will be explicitly outlined upon the introduction of these plans.

5. Refund Process To request a refund, follow these steps: Contact Support: Send an email to support@pivotwithai.com with the subject line “Refund Request.” Include the following details: Account details (e.g., email or username). Date and details of the purchase (e.g., transaction ID). Reason for the refund request, along with supporting documentation (e.g., screenshots or logs). Review Process: Our support team will review your request and determine eligibility based on this policy. Response Time: We will respond to your refund request within 14 business days. Refund Approval: If your refund is approved, it will be processed through the original payment method. Processing Time: Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

6. Changes to This Policy We reserve the right to modify this Refund Policy at any time to reflect updates in our pricing models or Service offerings. Any changes will be posted on our website with the Last Updated date revised accordingly. For significant changes, we will notify users via email or platform notifications.

7. Contact Us If you have questions or concerns about this Refund Policy, please contact us: Email: support@pivotwithai.com Address: Pivot With AI,Bengaluru, Karnataka, India Our team is committed to addressing your concerns promptly and ensuring a satisfactory resolution.